Cleaning Service FAQ

Quote requests are usually answered within 2 hours. Overnight requests or quotes needing extra property details can take longer.

Yes. Cleaners arrive with supplies for the booked service. Mention allergies, pets, flooring concerns, or product preferences in advance.

Published prices are before 5% GST. The estimated total including GST is confirmed before booking.

If an included and accessible area was missed, contact the team within 24 hours with photos. A free touch-up can be arranged, followed by a fair service-credit review if needed.

Timing depends on the service, property size, condition, cleaner count, access, and add-ons. A typical three-bedroom Standard Cleaning often takes around 3.5 to 4 hours with one cleaner, but timing is confirmed with the quote.

No. Provide clear and secure access instructions, and mention alarms, keys, pets, elevators, parking, or building rules in advance.

Please provide at least 24 hours notice to cancel or reschedule. Review the Cancellation Policy for full details.

Yes. Weekly, bi-weekly, and monthly Standard or Deep visits receive ongoing discounts after the first visit.

Yes. Service is available in several nearby communities, subject to location, timing, and cleaner availability.

Cabinet exteriors are included in home packages. Inside-cabinet cleaning is a separate add-on and should be requested in advance.

They are included in Deep and Move-In/Move-Out packages. They can be added to Standard Cleaning.

YEG Edmonton Cleaners coordinates service through vetted independent cleaning professionals and manages booking, communication, service standards, and support.