1. Agreement and service coordination
These terms apply to cleaning services requested through YEG Edmonton Cleaners. By confirming a booking, you agree to the confirmed quote, service scope and these terms.
YEG Edmonton Cleaners coordinates service through vetted independent cleaning professionals. We manage quotes, booking communication, service standards and customer support.
2. Quotes and pricing
- Website prices are starting estimates before 5% GST unless stated otherwise.
- The final quote may depend on property size, number of rooms and bathrooms, condition, buildup, clutter, pet hair, access, requested service, timing and add-ons.
- If the actual condition or scope is materially different from the information provided, we will contact you to discuss priorities, added time or revised pricing before proceeding beyond the confirmed scope.
- Commercial and some specialty services may be priced hourly, by project or through a custom quote.
Offers and recurring discounts
Promotional offers are subject to the wording, eligibility and deadline shown when the request is submitted. The 10% new-client offer applies to an eligible first cleaning when confirmed by our team and cannot be combined with another offer unless we agree otherwise.
Recurring discounts apply to eligible ongoing Standard or Deep Cleaning visits after the initial visit. The first visit is charged at the regular confirmed rate. If a recurring schedule is paused, changed or cancelled, future pricing may be updated.
3. Service scope
Your confirmed service type and quote define what is included. Add-ons must be selected or confirmed separately when they are not included in the package.
- Cleaners require reasonable access to the surfaces and areas being cleaned.
- Heavy lifting, hazardous materials, biohazards, pest infestations, mould remediation, exterior work and unsafe areas are not included unless expressly confirmed in writing.
- We may decline or stop work that presents a safety risk, illegal condition, harassment, uncontrolled animal risk or materially undisclosed hazard.
- Time estimates are estimates, not guaranteed completion times.
4. Property access, pets and preparation
You are responsible for providing accurate access instructions, working entry codes or keys, parking information and any alarm details before the appointment. Please secure pets where they will be safe and will not interfere with cleaning.
Please remove valuables, cash, medications, fragile collectibles and irreplaceable items from the work area. Tell us in advance about delicate materials, damaged surfaces, allergies and product restrictions.
If a cleaner cannot enter, cannot park reasonably, or cannot safely perform the service because access or preparation is incomplete, the appointment may need to be rescheduled and the disclosed cancellation terms may apply.
5. Payment and deposits
Most standard residential cleanings are paid after service. Larger, specialized, high-value or time-sensitive bookings may require a deposit. We will disclose any deposit, payment timing and accepted payment method before the booking is finalized.
You are responsible for the confirmed service total, approved additions and applicable GST. If an invoice is not paid when due, we may pause future bookings and take reasonable steps to collect the outstanding balance.
6. Changes, cancellations and arrival windows
Please give at least 24 hours notice to cancel or reschedule. Details are in our Cancellation Policy, which forms part of these terms.
Appointment times are arrival windows unless we confirm an exact time. Weather, traffic, access and earlier appointments can affect arrival. We will communicate material delays when reasonably possible.
If we need to reschedule, we will work with you to find another available time. Our responsibility for a rescheduled appointment is limited to coordinating a replacement time or returning any amount paid for service not provided.
7. Make-It-Right guarantee
If an included and accessible area was missed, contact us within 24 hours after the service and provide reasonable details and photos. We will review the concern and, when appropriate, arrange one free touch-up of the missed area.
The guarantee does not cover areas outside the confirmed scope, inaccessible or unsafe areas, permanent stains or damage, normal wear, re-soiling after service, or results limited by a condition disclosed before or during the cleaning. If an approved touch-up does not reasonably address the missed area, we will review a fair service credit.
8. Damage and existing conditions
Please report suspected service-related damage promptly and, where possible, within 24 hours, with photos and relevant details. Do not repair or discard the item before we have a reasonable opportunity to review it, unless immediate action is needed to prevent further damage.
We are not responsible for ordinary wear, pre-existing damage, unstable or improperly installed items, manufacturer defects, normal deterioration, or damage caused by inaccurate care instructions. Any resolution will consider the item’s condition, age, reasonable repair cost and available evidence.
9. Reasonable limits
To the extent permitted by law, YEG Edmonton Cleaners is not responsible for indirect, incidental or consequential loss arising from a cleaning appointment. Nothing in these terms removes rights or remedies that cannot legally be excluded under applicable law.
10. Privacy and communications
We use submitted information to respond, quote, schedule, coordinate and support service as described in our Privacy Policy. By submitting a request, you authorize service-related calls, texts or emails about that request. You can ask us to use a different contact method.