1. Give at least 24 hours notice
Please contact us at least 24 hours before your scheduled arrival window if you need to cancel or reschedule. We will help you choose another available appointment when possible.
2. Late cancellation or rescheduling
A change made less than 24 hours before the appointment can leave the reserved time unavailable to another customer. If a late cancellation fee or non-refundable deposit applies to your booking, we will disclose the amount before the booking is finalized.
We review genuine emergencies and unusual circumstances reasonably. Contact us as soon as possible so we can discuss the options.
3. No access or unsafe conditions
A booking may be treated as a late cancellation when the cleaner arrives but cannot enter, cannot park reasonably, or cannot safely start because access instructions were inaccurate, an uncontrolled pet or hazard is present, or the property is not available for the confirmed service.
Please confirm keys, entry codes, alarms, concierge requirements, parking and pet arrangements before the appointment.
4. Delays and arrival windows
Traffic, weather, access and earlier appointments can affect arrival. If a material delay occurs, we will communicate when reasonably possible. A reasonable delay within an agreed arrival window is not a cancellation.
If the revised timing no longer works for you, contact us and we will work to reschedule without a late-change penalty.
5. If we must reschedule
If YEG Edmonton Cleaners cannot provide the confirmed appointment, we will offer another available time. If no replacement time works, any amount paid for service not provided will be returned or applied as you direct.
6. Recurring service
Please provide 24 hours notice for changes to an individual recurring visit. You may stop future recurring visits by contacting us. Pricing or discounts may change if the service frequency changes or the schedule is restarted later.